For any requests, reach us Mon-Fri 9 AM to 6 PM CET luxyamberjewelry@gmail.com

FAQ

WHAT ARE LUXYAMBER JEWELRY PIECES MADE OF?

The jewelry is made from authentic Baltic amber, high-quality gold-plated silver, and other carefully selected materials to create a modern and luxurious look.

DOES THE GOLD PLATING WEAR OFF? IF SO, HOW LONG DOES IT LAST?

Gold-plated items are coated with an additional protective layer, so the gold plating lasts for a long time, especially with proper care. We’re happy to advise you on how to take care of them!

ARE THE JEWELRY PIECES HYPOALLERGENIC?

Yes, our jewelry is skin-friendly and hypoallergenic. They are made from high-quality materials such as silver and 24k gold plating, which minimize the risk of allergic reactions. This means our jewelry is safe even for those with sensitive skin or a tendency toward allergies.

CAN I SWIM OR SHOWER WITH YOUR JEWELRY?

To ensure the longevity of your jewelry and avoid issues like silver oxidation or damage to the gold plating, it's important to avoid contact with chemicals. This includes products like shower gels, soaps, shampoos, chlorine, and salt water.

HOW LONG DOES IT TAKE TO PREPARE AN ORDER?

Usually, we ship orders within 1-5 business days if the item is already made.

DO YOU OFFER FREE SHIPPING?

Yes, we offer free shipping on orders over 100 eur.

WHAT SHOULD I DO IF THE JEWELRY I WANT IS OUT OF STOCK?

If the jewelry you want is out of stock, we recommend contacting us. We can notify you when it's back in stock, make it to order, or offer a similar alternative.

CAN I RETURN OR EXCHANGE A JEWELRY ITEM IF IT DOESN'T MEET MY EXPECTATIONS?

Certainly! We offer a 14-day return and exchange policy.

WHAT IS THE JEWELRY WARRANTY?

We offer a 12-month warranty on all jewelry. Even after the warranty period has expired, we provide repair services for our products for an additional fee throughout their entire use.

WHAT DISCOUNT OPTIONS ARE AVAILABLE FOR JEWELRY?

Of course! Join the LuxyAmber friends circle by subscribing to our newsletter and receive a 10% discount on your first purchase as a thank you for signing up. We're excited to share the latest news and special offers with you!

STILL HAVE QUESTIONS?